ASM453-administrative office management

QUESTION 3 Encik Saadom, Administrative Manager of Purnama Bulan Sdn. Bhd. is concerned about his subordinate, Puan Zaziah. Puan Zaziah is typically gregarious and affable; however, she has recently become quite silent and reclusive in the workplace. She is also not involved in team meetings or contributing any ideas. Encik Saadom perceives that Puan Zaziah no longer enjoys her job because she is not exerting as much effort as she formerly did. Due to Puan Zaziah's behavioral difficulties, Encik Saadom initiates an investigation. Puan Zaziah was exceedingly displeased with management's decision to promote her subordinate staff to the position of Senior Executive. Since she has been dedicated to the organization for almost 15 years, she believes that she is the best candidate for the role. Her extensive knowledge, skills, and abilities should be weighed against her junior's five years of experience. (a) Identify the issue faced by Puan Zaziah based on the above case. (2 marks) (b) Explain ONE (1) type of behavior demonstrated by Puan Zaziah based on your answer in (a) (2 marks) Cite TWO (2) examples based on your answer in (b). (2 marks) Describe any THREE (3) types of behavior that Puan Zaziah may demonstrate instead of your answer in (b). (6 marks) (e) Briefly explain the human need that was unfulfilled when Puan Zaziah was denied the opportunity for promotion to a higher-level job. (4 marks)