Assertive Communication

PART 1:

Think about your own communication style and briefly (2-3 sentences) address the follow questions:

How is being assertive different from being aggressive?

What do you think causes people to avoid being assertive?

Do you have difficulty saying 'no'? In what circumstances?

Have you ever had a work situation where someone has walked all over you? How would you respond today?

Have you ever been anything other than assertive in the workplace. Describe the circumstances, and how you would communicate differently today.

PART 2:

Below are three parts to each assertive statement.

Empathy/validation: what showed your understanding of another person's feeling.

Statement of problem: describe a difficulty and tell why you need something to change.

Statement of what you want: make a request for a specific change

Use these as guides to discuss a workplace situation that you experienced that was a success or would have liked to improve by using assertive communication techniques.:

(