assess an aspect of a job role and rate it from good to bad.

Example-

Ques- customer assurance

5. Waiter greeted the customer and guided the customer to the table and handed the menu

4. Waiter greeted the customer and pointed the customer to a table

3. Waiter shrugged at the customer and did not greet properly

2. Waiter turned away from the customer

1. Waiter hid on seeing the customer approach.

Now 5 is the best and 1 is the worst.