Assess how people practices in WSET impact both on organisational culture and behaviour, drawing on examples to support your arguments, include staff training, recognition process, customer mindset work show where listening to employee feedback and acknowledgement, employee engagement survey . Remember, people practices can impact in positive and negative ways, so be sure to give a balanced assessment. Also, you should look at the affect on both organisational culture - 'the way we do things around here' - and behaviours - how individuals and groups behave in the organisational setting. Don't forget to use examples to illustrate the points you are making in this answer.