Assessment 1 - A20036 Workplace Operations (You can find the workbook on the link: https://drive.google.com/drive/folders/1ptXRr6QWIgA6vIXrLaLaWuoWRQReXzWp?usp=sharing)

Case Study - Scenario

APC International Food Pty Ltd is an international food company and provides Asian foods over the world. The company has numerous restaurants in most Asian countries and also sells processed food as well.

As Australia is known for its strong and efficient regulatory environments, providing a business-friendly environment, the company is planning to penetrate the Australian market as a base for the Oceania market.

APC International has now established a head office in Brisbane Australia, and is going to open up a restaurant to test the Australian market for the next 12 months. The company has now hired you as COO (Chief Operating Officer) and requested that you open up the restaurant in 2 months. The company has completed the following:

? Lease contract

? Interior/Exterior designs

? All kitchen equipment purchased

? Tables/chairs purchased in the dining area

? POS (point of sales) system purchased and ready for operation

Therefore, the company has asked you to establish the operating plans for the restaurant ONLY. (No processed food products, only dine-in customers) and you need to consider the following:

? Human resource (Chef, cook, hall manager, supervisor, serving employees etc.)

? Food supplies (Vegetables, meat, ingredients, sources etc.) Equipment supplies

? Budgeting for 15 months (opening preparation costs and a 12-month period operating

costs)

As you are the COO in the head office in Australia, you will have four supportive managers as follows:

? Accounting Manager

? Human Resource Manager

? Supply Chain Manager

? Customer Service Manager

For their serving employees, they receive base salary and incentives for add-on sales and upselling.

QUESTIONS

Question 1: Identify 5 internal and 5 external stakeholders in the scenario

Question 2: From Question 1, you need to shortlist relevant stakeholders to discuss the following resources.

Budgeting items

-Operating capital

-Vegetables and meat supplies

-Hiring servicing employees

-Orientation and traning

Required: With who should you discuss these items? (one or more stakeholders per item)

Question 3: You are about to conduct a feasibility analysis and need to complete budgeting. You need more information to estimate financial resources for the following items accordingly.

Items Relevant evidences Stakeholders (one or more) Restaurant market Sales forecasting information Wages for serving employees Hospitality industry award Advertisement in Quotation from social social media mediaDays Expected No. Required serving Full time of customers employees workers Casual workers Monday 800 16 10 Tuesday 16 10 Wednesday 800 16 10 Thursday 800 16 10 Friday 1000 20 12 Saturday 1000 20 12 Sunday 500 10 6 4Beverage Days Vegetables Fish & meat Monday Tuesday Wednesday Thursday Friday Saturday SundayOpinion Advantages DisadvantagesSystem Benefits Relevant resources affected Self-Ordering Kiosk Fresh food management