Assessment 1. Assignment 1 (10%): Week 4 examination details later LO3,LO5 e Since this is an online course, there will be no tutorial assessment. Instead, online mode students will be required to write an essay identifying a service failure they experienced and how the service provider could improve their service delivery. service provider could improve their service delivery. The essay should have a maximum of 1000 (One Thousand) words excluding references. The assignment will cover chapters one to three. Students must submit soft copies of the assi only. e