Assessment Criteria LO 1 P1 Explain the systems and procedures in the pre-arrival and arrival stage of a guest Task 1 LO 1 P2 Explain the systems and procedures in the occupancy and departure stage Task 2 LO 2 P1 Describe the structure and role of Front office department and staff in the hospitality operations LO 2 P2 Explain the various terminologies used in Front office operations in a luxury hotel Task 3 Task 4 LO 3 P1 Describe the functions of the Housekeeping department LO 3 P2 Draw the organization chart of the housekeeping department in a luxury hotel and the role of staff LO 4 P1 What are the cleaning procedures generally done by the housekeeping department Task 5 Task 6 Task 7 LO 4 P2 Explain the safety and security standards in a luxury hotel LO P1 ********: 111 LO P2 Task 8 ************************** Task 20 Task 20