Assessment details for all students Assessment task 2Academic Essay Due date: 1:00PM AEST, Thursday of Week 7 (September 1) Weighting: 35% Length: 1200 words 10% (excluding reference list) ASSESSMENT 2 Objectives This assessment task relates to course learning outcomes numbers 1 to 5. Before starting this assessment read the marking criteria (below) and information about academic essay writing on the Academic Learning Centre (ALC) website: http://moodle.cqu.edu.au/course/view.php?id=1497 (Choose the 'Academic Communication' option.) The course website also provides useful information in regard to the development of this assessment item. In particular, you must read the Assignment Writing Requirements document at: https://moodle.cqu.edu.au/mod/resource/view.php?id=316623 This document outlines course specific assignment requirements in some detail. Purpose The primary purpose of this assessment task is to help students develop skills in the use of Operations Management principles, theories and models in the analysis of the current operations of a manufacturing enterprise. The assignment requires you to analyse the current situation. The objective is to identify and specify the problems that exist - DO NOT TRY TO 'SOLVE' THE CASE. The secondary purpose of this assignment is to give students the opportunity further develop analysis and problem identification skills, as well as generic academic research and writing skills within the framework of a formal essay. Description Assessment task 2 requires the writing of an academic essay. This essay should be an 'argumentative essay', and must therefore contain an argument that is used as the structuring element of the paper. The assignment is based on a short case study that describes a manufacturing organisation that is going through a process of growth and change. The purpose of the essay is to identify the operational issues within the case, and to identify root causes of the problems that are evident. Students are expected to engage in extensive research within the academic literature relating to operations management. Some research into the industry of interest would also be beneficial. Details The assessment item is based on the case study titled Hawkesbury Cabinets Pty Ltd (a fictitious company). You should read, and carefully analyse, the case and respond to the issues presented at the end of the case study within the context of an academic essay. MGMT20130 1 Term 2, 2016 Case Study: Hawkesbury Cabinets Pty Ltd Hawkesbury Cabinets Pty Ltd designs and manufactures custom-built kitchen cabinetry. The company was founded in Mulgrave, Sydney in 2008 by siblings Fung and Mei Chen. Fung is a master cabinetmaker and Mei is a qualified interior designer. The company had originally set out to service the needs of the growing Chinese community in the Hawkesbury. As the reputation of the company grew however, Fung and Mei found that their client base became more and more diverse. Fung's duties had evolved over time, and he now fulfilled the role of production and operations manager. Mei, on the other hand, had found an interest in the financial and overall management of the enterprise and so she had effectively taken on the role of general manager. So while there was no formal identification of roles for the two owners, there was a fairly comfortable distribution of managerial responsibilities. Traditionally, Hawkesbury Cabinets had focused entirely on custom-made kitchens, with the customer consulting with Mei to develop a unique kitchen designed specifically for the client's needs. As the company's reputation grew and sales increased however, several low volume contracts had been signed to supply small 'spec' builders 1 with a range of high quality, but standardised kitchen cabinetry. These contracts required Hawkesbury Cabinets to manufacture a limited range of kitchen cabinets in small batches. Batch sizes ranged from a single kitchen up to five kitchens of similar specifications. The client builders imposed more stringent delivery requirements and were far more price sensitive than custom-made kitchen buyers. Whilst the custom-designed cabinetry continued to account for the majority of the company's sales, the builders' kitchens were becoming increasingly important. Currently, the standardised kitchens accounted for 40 percent of factory volume and 25 percent of revenue. Hawkesbury Cabinets operates a single manufacturing facility in Mulgrave, where both custom and standard kitchen cabinets are manufactured. The cabinet-making equipment consists mainly of high quality general purpose machines in order to provide the flexibility needed for producing a wide variety of custom designed cabinets. The factory layout has various types of equipment grouped together. Saws and cutting tables are in one section, routers and shapers in another, whilst lathes and other less frequently used machines are kept away from the work area in their own section. There are also several assembly areas located strategically throughout the factory. Painting and finishing is done in an environmentally controlled section towards the rear of the facility. The quality of Hawkesbury Cabinets' finished products is held in high esteem, and reflects the quality of the materials chosen and the craftsmanship of the individual cabinetmakers. Both the custom and the standard cabinets had to compete for processing time on the same equipment by the same craftspeople. During the past few months, sales of the builders' line of kitchens had steadily increased, leading to more regular scheduling of this work. However, when scheduling trade-offs had to be made, the custom kitchens were always given priority because of the higher sales and profit margins. Thus scheduled lots of standard cabinet components were left sitting around the plant in various stages of completion. This increase in the volume of work in process had changed the previously spacious manufacturing area into a factory clogged up with partially completed work. As she reviewed the progress of Hawkesbury Cabinets, Mei Chen was pleased to note that the company has grown. Sales of custom kitchens remained strong, and sales of the builders' line were steadily increasing. However, the company accountant argued that profit margins were not 1 The NSW Department of Fair Trading defines a 'spec' builder thus: \"A 'spec' builder is the general term for an individual, company or partnership who carries out residential building work on land that they own. The 'spec' builder is a licensed builder and therefore does not need to contract out the work, but can do their own residential building work. The building work is speculative, meaning the property is generally intended to be sold at completion.\" (Source: http://www.fairtrading.nsw.gov.au/Tradespeople/Developers.html) MGMT20130 2 Term 2, 2016 what they should be. Costs associated with the standard builders' line were rising. An increasing amount of capital was being tied up in raw materials inventory, work in process and finished product. To accommodate the increased volume of inventory, nearby warehouse space was now being rented. Mei Chen was also concerned with increasing lead times for both custom and standard orders. This was resulting in longer promised delivery times. The current operations systems were pushing manufacturing capacity to the limit, and with the current layout, no space was left in the plant for expansion. Mei Chen decided that the time has come for her and her brother to take a careful look at the overall impact that the new line of standard builders' kitchens was having on their operations. Assessment Task After you have carefully read and analysed the case study, write an essay discussing the operational issues facing Hawkesbury Cabinets. The essay should identify and discuss the operational aspects that are affecting the organisation, paying attention to both medium-term and day-to-day implications. Your argument should address the following three issues with responses integrated within the essay. 1. The current production systems and processes used by Hawkesbury Cabinets (a technical analysis). 2. The effect of the new builders' kitchen line on Hawkesbury Cabinets' operations (problem definition). 3. The effect the move to producing builders' kitchens might have on the company's financial structure 2. (broader organisational issues caused by operational problems). Your essay should be a properly constructed academic essay. It should contain an effective introduction, body and conclusion. The introduction should introduce the essay and include your argument. The body should present the evidence you have collected to support your argument, and the conclusion should restate your argument, summarise the evidence and make a conclusion regarding your argument. The essay should contain a coherent, but necessarily restricted review of the academic literature on the Production and Operations Management topics in question. The literature review should be integrated into the essay, not a separate section. Do not use headings or include an abstract. A reference list is compulsory. Do not include a bibliography. Further information regarding formatting of assignments is available on the course website. This assessment item involves researching your assigned topic to enhance your understanding of Operations Management concepts and utilisation of academic literature. Whilst you should AVOID using only textbooks, the prescribed textbook for the course must be cited in regard to broad operations management principles. You will be expected to present information and evidence from, and cite, at LEAST eight (8) relevant peer-reviewed, academic journal articles (minimum requirement). Refer to your recommended readings for examples of academic journals. While you can cite these you must find eight (8) journal articles not listed in the course materials. The quality and number of citations will demonstrate the breadth and depth of the literature used to formulate your argument. Your marker is interested in the analysis that you have developed from YOUR review of the literature and how well you use the literature to respond to the topic. 2 \"Financial Structure\" is a specific term relating mainly to balance sheet items in a company's finances. If you do not understand this term, you will need to research its meaning. MGMT20130 3 Term 2, 2016 MGMT20130 - OPERATIONS MANAGEMENT Assessment item 2 - Marking criteria for individual essay Assignments will be assessed on the extent to which they meet each of the following criteria: CONTENT: Does your essay demonstrate: Weighting a thorough knowledge and critical analysis of the problem(s) identified in the case study expressed within a well developed academic essay? a critical review of the academic literature relevant to the problem(s) identified in the case study? (Should be embedded in the discussion, not presented as a separate section.) appropriateness of evidence-based responses to the case study topic question(s) including an effective analysis of the situation along with relevant commentary on the issues of concern? appropriate use of argument within the paper, including a properly structured introduction and comprehensive conclusion? relevant and accurate use of the literature? (minimum requirement to pass this criterion is EIGHT (8) relevant academic journal articles and appropriate reference to the prescribed textbook) 20% 20% 20% 10% 15% PRESENTATION: Does your essay demonstrate: clarity of expression/grammar and correct spelling using Australian English? 5% strict conformity to referencing style of the Author-date system of referencing as set out in the Australian Government Publishing Service 2002, Style Manual for Authors, Editors and Printers, 6th edn, AGPS, Canberra? (Refer to the Abridged Harvard Referencing Guide) Or Strict conformity to referencing style of the Author-date system of referencing as set out in the Publication Manual of the American Psychological Association 6th edn? (Refer to the Abridged Guide to the APA Referencing Style.) appropriate presentation of the paper formatted as required by the Assignment Writing Requirements document and presented within the limit of 1200 10% words. MGMT20130 4 5% 5% Term 2, 2016 Assignment writing guidelines Overview of assessment requirements for this course Learning in this course is assessed by a number of 'assessment tasks'. Included in these assessment tasks is the requirement to write an academic essay, and a business report. These guidelines provide generic information regarding the basic requirements of both the academic essay and the business report. Assignment title page All written assignments require some sort of title page. For this course, the requirements for the title page are quite specific. A sample title page is provided in the assessment of learning section of the course website. The title page should be a plain document, with no graphics. It is best to avoid templates that have been provided with your word processor as these often create difficulties for the marker. The following information should be provided on the title page for both the essay and the report in this course: course name and code title of assessment piece (from the course profile) title of essay (a meaningful title that you develop to describe your essay or report) student name and id number campus (Melbourne, Sydney, Gold Coast, Brisbane, Rockhampton, Flex, Singapore, etc.) lecturer's name tutor's name actual word count of paper (counted from the first word in the introduction to the last word in the conclusion) details of any extension that might have been granted (including the reference number, the number of days granted and the new submission date). Each page of the assignment (except for the title page) should have a page number (there are specific requirements for page numbers for reports, refer to the report section below), student id and course code these details can be included in a header or footer. Academic Essay Students often have difficulty coming to terms with the writing requirements of academia. This is understandable as writing skills have been declining in recent decades. Unfortunately, without adequate writing skills, students are unable to logically mount an academic argument. If you feel that your language skills need refeshing,it is strongly recommended that you consult with the LSU on metro campuses, and the ALC for distance and regional campus students. What is an 'academic essay'? One of the basic tools of assessment is the academic essay. Different academics will interpret this form of writing in different ways, so be sure you understand what your lecturer wants for each course you are doing. In this course, one of the major assessment tasks is an academic essay based on a hypothetical scenario (usually a realistic case study). The essay is expected to demonstrate your understanding of the issues involved in the situation, display your research skills, and show logical development of an argument. Students are often required to write an 'argumentative essay'. This type of essay requires that an argument be stated in the introduction, and developed through the body of the essay, and confirmed in the conclusion. An argumentative essay requires an argument or thesis statement in the introduction. This statement is usually a single sentence that forms the framework for the whole essay. An example of such a statement might be: 'Human activity is the cause of global warming.' or 'The root cause of the current operational problem is...' With a statement such as this, the purpose of the essay is to show, with proper use of evidence, that the statement is true. There is much material on the web regarding academic writing, and essay writing in particular. A very informative article is available at Deakin University. How should the essay be formatted? An essay, by its very nature is a 'sustained argument in prose'. Therefore, there should be no headings, but there should be three distinct sections: introduction, body and conclusion. If you are not sure what these sections should do, contact the Learning Support Unit (for metro campus students) or the Academic Learning Centre (for Flex and CQU regional students). Physically, the essay should be presented with the following features: margins of at least 2.54cm (1 inch) - 3cm is ideal typeface should be a serif variety such as Times New Roman and of reasonable size (11 is fine for Bookman Old Style, and 12 is good with Times New Roman). Times New Roman in 12 point is recommended. Avoid using a sans-serif font such as Arial as it is hard to read. line spacing should be 1.5 lines - again, make it easy for the marker to read. Business Report Business reports are an important communications element in most organisations. The requirements of reports vary greatly. Many organisations have their own preferred formats, and the nature of the report often dictates how it is presented. For reports in this course, one of the basic requirements is that knowledge claims and other information must be properly acknowledged by correct referencing. The source of knowledge claims and information should also be critically assessed. How should the report in assignment 2 be formatted? In this course, the report should follow the 'short report' format. The Learning Skills Unit provides useful guidance in this regard. The report should be formatted using the following style guide. Font: A serif such as New Times Roman - this is because in print form it is easier to read, and comprehension is better. Font size: A typeface of 11 or 12 points is preferable, but depends on the type face. For Times New Roman, 12 point is ideal. Line spacing: 1.5 lines. Paragraph spacing: either 12 points if adjusting space after paragraph using paragraph formatting (this is for people who know how to use Microsoft Word properly), or a single blank line (that means two 'enters'). Headings: Two levels, maximum of three. You can use numbered headings if desired, but not essential. Using the heading system in Word allows you to automatically create your table of contents (same goes for tables and figures, if you use captions, word will automatically create your table of tables and table of figures if you ask it nicely). References: Harvard author/date referencing style as provided in the referencing guide. the reference list should be on a new page, and comes after the conclusion but before appendices (if there are any). The reference list heading should be "References". Appendices: Only include appended material if relevant. Do not expect the marker to read it all. If it is an essential part of your argument or discussion, the material should be included in the body, or at least summarised. Don't use appendices to manipulate word count restrictions. Title page: Although electronic submission does not require a coversheet, the assignment should have a title page. See the section above for specific instructions regarding the title page. Front matter: Standard front matter items include executive summary, table of contents, table of tables, table of figures. Front matter is numbered in Roman numerals (i, ii, iii, iv etc.), and the body is numbered in Arabic numerals (1, 2, 3, 4,) with the first page of the introduction being page 1. To do this you will need to use section breaks in your document and stipulate different footers for each section. Letter of transmittal: The letter of transmittal is the letter that accompanies the report. It is addressed to the person that requested the report and may contain limited information. There is plenty of information about letters of transmittal in business communications textbooks as well as on the internet. In this course the letter of transmittal should come after the title page, but not numbered (it is really a separate document, but for our purposes it has to be included in a single report file). Executive summary: The report should contain an Executive Summary that is positioned after the letter of transmittal and before the table of contents. See below for more information regarding the Executive Summary. Page identification: Each page should have either student name or student number (best place to put this is in the header or footer in small type)and the course code. Reports should be presented in a professional manner; that does not mean clip art or fancy layouts and colours. It means that the paper looks good, everything is present and in the right place, headings are meaningful, and the language of the report is standard business English (using Australian spelling). How do I write an Executive Summary? The thing to remember about an executive summary is that it is not the introduction, and it is not a "teaser". It is a summary of the report. The main purpose of the executive summary is to allow a busy reader to get a good idea of what is in the report without having to read it. A properly constructed Table of Contents can often be used as the skeleton for the summary. As with the report introduction, the executive summary should be written at the end of the report writing process. The University of Woolongong gives some examples of good and poor executive summaries. Need to ask a question? Want to talk to other students? This course has four forums; a general forum where students can discuss whatever they like, a question and answer forum where questions can be posed and answered, and a forum for each of the written assignments. Use these forums as part of your regular study activities. You can access the forums via the links on the course website \f