'Assessment Event 2-Sloth College Simulation In this assessment, you will undertake a number of tasks associated with reviewing customer service levels and implementing improvement strategies for Sloth College. *Task 1: Advise on customer service needs. In this task, you will review the documentation on customer service in the organisation and clarify your understanding with the Manager of Operations. You will then diagnose the problems with the current approach to customer service then present advice on improvements. . 1.1 Review documents on customer service. Upon the receipt of the feedback from your Manager of Operations, make the necessary adjustments to your review of customer service documents. Also, attach the email exchange with this Manger of Operations, .1.2 Analyse documents. Insert your response into the table: Problems with customer service Root cause of problems 'Assessment Event 2-Sloth College Simulation In this assessment, you will undertake a number of tasks associated with reviewing customer service levels and implementing improvement strategies for Sloth College. *Task 1: Advise on customer service needs. In this task, you will review the documentation on customer service in the organisation and clarify your understanding with the Manager of Operations. You will then diagnose the problems with the current approach to customer service then present advice on improvements. . 1.1 Review documents on customer service. Upon the receipt of the feedback from your Manager of Operations, make the necessary adjustments to your review of customer service documents. Also, attach the email exchange with this Manger of Operations, .1.2 Analyse documents. Insert your response into the table: Problems with customer service Root cause of problems