ASSESSMENT INSTRUCTIONS This task will require you to use problem-solving techniques to negotiate solutions in at least two situations with your business relationships. These must be the same business contacts you communicated with in Workplace Project Task 3. To complete this task, you must: Identify at least two situations where you must negotiate solutions with your business relationships. Situations can include closing in a sale, discussing specific arrangements in the business opportunity presented, resolving a conflict with the business relationship, or customer complaints. Access and review your organisation's policies and procedures on negotiating solutions for each situation identified. Communicate with the business contact/personnel involved in the situation to: 0 Identify the problem and gather information to resolve it. o Evaluate options and determine solutions to resolve the problem. Ensure to follow your organisation's policies and procedures when communicating with each of your business contacts. Review Workplace Project Task 4 - Assessor's Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit evidence of your negotiation with each of your business contacts. Evidence must be any of the following: Email correspondence Meeting minutes Submit also a copy of your organisation's policies and procedures on negotiating solutions with business relationships as supplementary evidence