(Assessment objectives ...)

Task 8

Scenario You continue to assume the role of Drew Winters, who is leading a team of bookkeepers and accounts clerks at Sydney Accounting and Bookkeeping (SAB). You are tasked with preparing a professional development plan for Stevie Fletcher, an Accounts Clerk who recently joined your team.

Email

TO:
FROM:
DATE:	1 July 20XX
SUBJECT:	Professional development plan for Stevie Fletcher
MESSAGE
Dear Drew, I hope this email finds you well. I'm reaching out to discuss Stevie Fletcher's professional development needs. As you know, Stevie has recently joined your team as an Accounts Clerk, and I believe there's great potential for them to excel further with some targeted development. Feedback from both clients and team members indicates that Stevie's efficiency is commendable, but there's room for improvement in their communication style, which sometimes comes across as abrupt. I believe that enhancing Stevie's communication skills will not only benefit their interactions with clients but also contribute positively to the overall team dynamic. Before joining your team, Stevie was enrolled in the FNS30122 Certificate III in Financial Services qualification, with an existing budget allocation for the course. I'm keen to utilise this opportunity to help Stevie develop skills that align with their job description. Specifically, I'd appreciate your recommendations for elective units that focus on maintaining financial records, workplace communication, using computerised accounting systems, administering subsidiary accounts and ledgers, and performing financial calculations. There are 11 elective units in total, and I trust your expertise in selecting the most suitable ones. Furthermore, I'd like Stevie to participate in other professional development activities that can enhance their interpersonal and teamwork skills. I've allocated a budget of $1,000 for these activities. Please consider both internal and external options that will provide the most value. Your dedication to supporting your team members' growth is truly appreciated. Best regards, Daniel Rodriguez Accounts Officer

Documents you need to access

SAB PDP Template_Staff.docx is used by team leaders and managers at SAB to document staff member professional development opportunities.

Job Description_Accounts Clerk.pdf outlines the job responsibilities and skills requirements of Accounts Clerks at SAB.

SAB Business and Strategic Plan.pdf provides organisational details of SAB, including vision, mission, goals, products and services, and contact information.

Instructions STEP 1: Prepare a professional development plan

Based on the instructions from Daniel Rodriguez, Accounts Officer at SAB, you are to prepare a Professional Development Plan (PDP) for your team member, Stevie Fletcher.

Download the SAB PDP Template_Staff and save it to your device, using the naming convention: BSBPEF501 PDP Fletcher_Your Name.

• Review the job description for the Accounts Clerk.
• Access the training package https://training.gov.au/Training/Details/FNS30122. If the link is broken, conduct an online search using the keywords, 'FNS30122 Certificate III in Financial Services'.
• Identify the 1 core and 11 elective units from the qualification training package and document your recommendations in the PDP.
• Conduct online research for professional development activities that would help build the interpersonal and teamwork skills of the team member. Document 2 relevant activities in the PDP, including activity name, details, benefits to the employee, date and costs (if any).

STEP 2: Email staff member

Today is 2 July 20XX. Your manager, Daniel Rodriguez, has reviewed and approved the Professional Development Plan you prepared for your team member, Stevie Fletcher. Now, you need to communicate the professional development opportunities to Stevie.

Use the template below to write an email to Stevie Fletcher to advise them of the professional development activities they will be undertaking in the next 12 months. Your email must:

• Include the correct details for recipient, sender, date, and subject.
• Introduce the purpose of the communication.
• Outline each activity and how it will benefit them, the date of the activity, and where appropriate, web links to information about any external programs they will be undertaking.
• Include a polite close, with the name and job title of the sender.

Email

TO:
FROM:
DATE:
SUBJECT:
MESSAGE

Evidence required

• Upload the PDP for Stevie Fletcher
• Complete the email to Stevie Fletcher, advising PD opportunities

SAB PDP TEMPLATE:

Professional Development Plan

Staff member
Personal and Professional Development
Qualification code and name
Core units
Elective units
Professional development activities
Name of activity	Details	Benefits of activity	Date (DD/MM)	Cost (if any)

DOCUMENTS TO REVIEW:

Job Description | Accounts Clerk Reports to: Accounts Officer Location: Sydney, NSW Job Summary As an Accounts Clerk at Sydney Accounting 8 Bookkeeping (SAB), you will play a pivotal role in maintaining accurate financial records, providing administrative support, and assisting in the overall financial operations of our clients. Your attention to detail, organisational skills, and proficiency in financial transactions will contribute to the efficiency and effectiveness of our services. 1. Financial data entry and processing: + Accurately enter financial transactions into the accounting software, ensuring completeness and accuracy. Maintain records of receipts, invoices, and other financial documents. 2. Accounts payable and receivable support * Assist in processing invoices, verifying purchase orders, and preparing payments to vendors. e Help track accounts receivable, generate invoices, and follow up on overdue accounts. 3. Bank reconciliation e Assist in reconciling bank statements and credit card transactions to ensure accuracy and identify discrepancies. 4. Record maintenance and organisation e Organise and maintain financial records and documents in an orderly and accessible manner. + Suppert the Accounts Officer in managing and updating general ledger entries. 5. Administrative support e Assist in administrative tasks, including filing, data entry, and maintaining financial databases. Respond to phone and email inquiries related to financial transactions and records. 6. Data verification and accuracy o Review and verify financial documents for accuracy and completeness before processing. Collaborate with the Accounts Officer to resclve discrepancies and errors. 7. Software utilisation: e Utilise accounting software and tools proficiently for data entry and transaction processing. # Learn and adapt to new software features and functionalities as needed. 8. Team collaboration e Collaborate with the Accounts Officer and other team members to ensure smooth financial operations and client service. + High school diploma or equivalent; relevant coursewerk in accounting or finance is a plus. u: Confidential ~~mci _linstitute Previous experience in data entry, bookkeeping, or a similar role is advantageous. + Basic understanding of accounting principles and practices. Proficiency in using Microsoft Office applications, particularly Excel. Strong attention to detail and accuracy. + Excellent organisational and time management skills. Effective communication skills, both written and verbal. Ability to work independently and collaboratively in a team environment. This job description aims to communicate the key responsibilities and qualifications associated with the Accounts Clerk position at Sydney Accounting & Bookkeeping (SAB). It is not an exhaustive list and responsibilities may evolve based on the business's needs. Business and Strategic Plan Business Details Business Name Sydney Accounting & Bookkeeping (SAB) Trading Name: SAB Business Structure: Pty Ltd Company ABN: 12 345 678 901 GST: Registered for GST Business Location: 123 Financial Street, Sydney, NSW 2000 Domain Names: www.sabaccounting.com.au Date Established 15/09/2005 Business Owner: Jane Carter Products/services SAB offers a comprehensive range of professional accounting and bookkeeping services tailored to meet the diverse needs of businesses across various industries. Our services are designed to provide accurate financial insights, ensure compliance, and enable clients to make informed strategic decisions. With a team of skilled experts, we deliver exceptional solutions that drive financial efficiency and business growth. Financial accounting: Preparation of financial statements General ledger maintenance Income statement analysis Balance sheet reconciliation 2. Bookkeeping: Recording financial transactions Accounts payable and receivable Bank reconciliation Financial record organisation Tax planning and compliance: Tax strategy development Income tax return preparation Business tax compliance Tax deduction optimisation 1. Financial analysis and reporting: Financial performance evaluation Budget analysis and forecasting Customised financial reports Key performance indicator tracking 5. Payroll services: Employee payroll processing . Payroll tax calculation and filing Payslip generation Compliance with payroll regulations on: Confidential mc institute 6. Business advisory: Strategic business planning Growth and expansion strategies Financial risk assessment Business process improvement Our services are tailored to suit the specific needs of each client, ensuring that they receive the right level of support and expertise required to achieve their business objectives. With a commitment to accuracy, transparency, and pr arency, and professionalism, SAB empowers businesses to manage their finances effectively, reduce risks, and capitalise on growth opportunities. Target audience Our services cater to small, medium, and enterprise size organisations. Business goals Vision To be the premier partner in financial stewardship, guiding businesses of all sizes towards sustainable growth and prosperity. Mission Empowering businesses through meticulous financial management and strategic guidance, we help chieve their goals, thrive in a competitive landscape, and contribute to economic progress. Business goals 1. Client-centric excellence: Provide tailored accounting and bookkeeping solutions that meet the specific needs of each client, fostering trust and satisfaction. Maintain a client retention rate of at least 90%, reflecting our commitment to delivering exceptional value. Financial empowerment Equip small, medium, and enterprise-sized organizations with the knowledge and insights needed to make informed financial decisions. Support our clients' financial literacy efforts, enabling them to navigate complex financial landscapes with confidence. Strategic growth: Expand our client base by acquiring a minimum of five new clients per month, ensuring our services benefit a wider range of businesses. Achieve a 25% growth in revenue, reflecting our commitment to the success of both our clients and our own business. Innovative solutions: Continuously evolve our service offerings to align with industry trends, emerging technologies, and changing business needs. Introduce at least three new services that provide innovative solutions for the evolving financial challenges faced by businesses. Professional expertise: Foster a team of skilled professionals who are dedicated to staying updated with the latest industry regulations and best practices. Maintain a high standard of professional excellence by providing ongoing training and development opportunities n: Confidential mci institute 6. Community impact: Contribute to the success and growth of our local community by supporting local businesses and participating in community initiatives. Actively engage in educational programs that promote financial literacy and empowerment among businesses. Core values Excellence: Delivering top-notch accounting and bookkeeping solutions tailored to our clients' needs. Integrity: Upholding the highest ethical standards and transparency in all our dealings. Innovation: Embracing emerging technologies and creative thinking to provide cutting-edge solutions. Collaboration: Fostering a culture of teamwork and shared expertise among our professionals Community impact: Contributing to the growth and success of our local community through support and education. Organisational structure Email convention Email convention for Sydney Accounting & Bookkeeping is: Firstname Surname@SAB.com; for example, Jane.Carter@SAB.com Organisational chart MANAGING DIRECTOR ERSONAL ASSISTANT Ave Thomas CHIEF FINANCIAL OFFICER IT MANAGER MAN RESOURCES Alex Patel HR MANAGER CCOUNTS OFFICE AYROLL SPECIALIST HEALTH SAFETY SOMISOR Olivia Walker TECHNICIAN Lucas Merry Ham Pryce ANCIAL ADVISO COUNTENT Emily Turne Aiden Lee DEVELOPMENT Rodney Walker SPECIALIST Mike Smith delanie N Drew Winters ACCOUNTS CLERKS Yasmin Grady Stevie Fletcher