Assessment Resource | SITXCCS008 ASSESSMENT 2 - STUDENT INFORMATION This information is to be handed to each student to outline the assessment requirements Following from Assessment 1, you are to imagine that you have been employed as a manager within this organisation. Your main priority is to improve the customer service provided by the organisation as a whole. Your employers have provided you with full authority to implement any changes you think are necessary. You are to make the following assumptions for this task You are to keep the current staffing budget (that is, you cannot increase the staffing levels at the company) Your role is customer service focused, not product development or refurbishment Your task is to develop a detailed customer service system that includes Policies and procedures for implementing your customer service standards A well thought-out customer service standards and expectations . Policies and procedures for monitoring the customer service satisfaction within your own organisation. You must ensure your customer service policies and procedures cover at least 3 different areas of the business. You need to consider: Opportunities for customers and colleagues to provide feedback on products and services Opportunities for colleagues to participate in your customer service process . How you would review changes in internal and external environments, and how you would integrate your findings into planning for quality service Who your customer service reviews would be communicated to and in what time frame . What access to information on service standards and delivery would be provided to your colleagues How you would encourage your colleagues to take responsibility for service outcomes A thorough implementation process that includes procedure dissemination and appropriate training / coaching processes By the completion of this project, you should have developed a thorough customer service process that can be implemented into a hospitality related business. You should stay in communication with your trainer during this assessment to ensure you are on the right path. If you get stuck - ask your trainer for guidance! This project is due on