Assessment Task 1: Knowledge Questions

Question 1

Identify relevant legislation and legislative frameworks for the following workplace problems. Fill in the table:

Answer:

Workplace problem	Relevant legislation / Legislative framework	Reason for your choice
Establishing Covid19 safe work practices during the pandemic
A worker claims his Australian colleagues, who are under qualified and have less experience are being promoted at work but he/she is not.
Two front of house receptionists at a medical centre are sharing private patient information in front of other patients

Question 2

What type of organisational policy would be applicable to deal with the following workplace scenario and why?

Scenario: Maria is a professional, hard-working receptionist. Customers and colleagues think highly of her. Her workplace has a "casual Friday" policy. In the last month, 2 customers have complained about Maria's inappropriately revealing clothes when they were served by her. Both complaints were made on Fridays.

Answer:

Question 3

Describe (a) 2 (two) critical thinking techniques and (b) 2 (two) creative thinking techniques.

Answer:

Critical thinking techniques:

Creative thinking techniques:

Question 4

What is one (1) advantage and one (1) risk involved in the development of solutions for identified workplace problems.

Answer:

Advantage:

Risk:

Question 5

What barriers affect effective decision-making processes?

Answer:

Question 6

Describe sources of relevant information used to deal with an identified issue during the decision making process.

Answer:

Question 7

What is a feedback register and why is it important to follow organisational requirements for development and presentation of feedback register?

Answer:

Question 8

What are the steps involved in the approval process to implement a workplace solution?

Answer: