Question
Assessment Task 3: Customer Service Evaluation Report Assume you are a customer of two different organisations (service organisation and retail business). Identify two customer service
Assessment Task 3: Customer Service Evaluation Report Assume you are a customer of two different organisations (service organisation and retail business). Identify two customer service experiences you have had with each of these organisations one where you received good customer service and one where you received poor customer service. Prepare a short report about your experience. The following information should be covered in your report. a) Discuss the background of your experience. b) Outline the factors that contribute to good customer service. c) Outline the factors that contribute to poor customer service. d) Provide suggestions to improve the poor customer service. (Word limit 600-700 words)
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access with AI-Powered Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started