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Assessment Task 3 - Role play In a role play activity within the learning group. work in a emall team of 2 people (or as

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Assessment Task 3 - Role play In a role play activity within the learning group. work in a emall team of 2 people (or as directed by your trainer savescor). You will be playing your role as a manager of the Customer Services Department of BD Corp Ltd & the other member will represent one of the work team members mentioned in the case study (You can choose which team member you wish to have a meeting with) To Do - 0 You will briefly present your ideas on emotional intelligence and its importance in understanding the effect of personal behaviour and emotions on others in the workplace (keeping the scenario in mind) 0 You will guide the team member about the workplace opportunities & tasks to assist them in expressing their thoughts & feeling and making them understand the effect of personal behaviour and emotions on others in the workplace. You must keep in mind the workplace policies & procedures 0 It is important that as a manager, you display: a flexible and adaptable style appropriate language skills (verbal & nonverbal) consideration for the emotions of others active listening skills while receiving feedback Assessor Checklist This checklist is to be used when assessing the students during the role play. This checklist is to be completed for each student Case Study & Role play - Assessor Observations Checklist Observer response 1. The learner should briefly address own work stressors and demonstrate Yes No respect for difference in individual's emotions. This may include: (Please circle) A self-evaluation of own stressors and motivations Development of mechanisms to address own actions to prevent stress at work Using interpersonal skills that promote respect for others' emotions. 2. Assist team members to see that working effectively with difference in No emotions and personalities is a strength that can improve the organization's (Please circle) products, services and customer relations. This includes Accessing strengths that originate from staff differences Understanding how identified strengths can benefit organisational products, services and customer relations

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