Assessment Task 5: Workplace Observation

Opened:Monday, 3 January 2022, 8:00 AM

Due:Thursday, 28 December 2023, 3:00 AM

To do:Make a submissionTo do:Receive a grade

INSTRUCTIONS:

For this task, your assessor will observe you during their workplace visit as you communicate and work with people in your workplace from diverse social and cultural backgrounds, helping to meet their needs (these will vary according to the situation, and may include care needs, information needs, or workplace needs).

You will need to demonstrate your effective communication skills and cultural competence in three different situations. During each situation, you may be responding or working with one person or multiple people.

This observation may be undertaken in any situation that is relevant to your workplace. For example, you could be assisting a client with activities, greeting a client's family, providing information to a client about services, working with a colleague, meeting with a supervisor and so on.

Following each interaction/situation, your assessor will ask you a series of verbal questions.

You should discuss the arrangements for this assessment with your assessor and supervisor to make sure that a suitable variety of situations will be available for you during your assessor's visit. In some cases, your supervisor and assessor may need to organise for appropriate situations to occur, so you can demonstrate your skills across the three required occasions.

Where you are going to be observed working with clients, you must obtain permission from the client for the observation to occur. Make sure the permission forms located at the end of this task are signed and submitted to your assessor.

Your assessor will be looking to see that you can:

• Use effective verbal and non-verbal communication that was appropriate to each socially or culturally diverse situation
• Value and respect the diversity and the needs of each person you interact with
• Build and maintain professional relationships that show acceptance and respect for differences
• Promote a culturally safe work environment during the interactions
• Sensitively and appropriately deal with any difficulties or differences that occurred due to diversity (a verbal question will be asked where this cannot be demonstrated in any of the three situations).

Your assessor will also ask you some verbal questions about the interactions after the observations are complete.

CHCDIV001 - Permission Forms.docx