Assessment Task A

You are required to coordinate the recruitment, selection and induction for each of the following recruitments:

• Casual, contract or temporary
• Full time or part-time permanent
• Volunteer.

1. To finish this task, you should refer to handout -Recruitment scenarios.
2. You should then follow the recruitment, selection and induction processes outlined below for each scenario.
3. When completing the role play you should assume you have already obtained approval for recruitment as per theMIA HR policies and procedures.

With your peers/colleagues, you are required to role play a meeting to identify the recruitment needs for the role. Your Assessor will observe this role play and record their findings in the Assessment Record.

Within this meeting, you should:

• Discuss staffing needs for each recruitment scenario (three in total)
• Consult colleagues to establish the job description of each role
• Evaluate the staffing requirements and plan the number of positions you will be recruiting for.
• Make notes as they will be used to complete Assessment Task B

Recruitment scenarios

Full-time or Part-time	Casual, contract or temporary	Volunteer
Technical Analyst - Finance company Times: 9am - 5pm, weekdays	Barista - Coffee shop Times: afternoon and morning shifts, 3 days a week	Dog walker - rescue centre Times: 2-4pm, 2 days a week
A finance company known as 'Zeta' has experienced a large and unprecedented growth. They are recruiting for a technical analyst who can help to build, design, examine and implement a structured IT system. Duties include liaising with stakeholders and managers, planning and overseeing IT projects, creating reports and being aware of the latest technological trends and developments. Required skills include SQL, financial and accounting concepts, stakeholder management, attention to detail, problem solving and communication skills. The hourly pay for this role is $30.	A large coffee shop chain is looking to hire a new barista to assist during the busy holiday period. Duties include taking orders, preparing beverages by following recipes, maintaining a stock of clean mugs and plates, and receiving and processing payments. Required skills include basic math skills, understanding of health and hygiene standards, and excellent communication n skills. The hourly pay for this role is $16.	A local dog rescue centre is looking for a volunteer to help walk the recent influx of dogs that they have welcomed recently. Duties include taking dogs on a 1.6km walking track through bushland, teaching basic lead training, and teaching basic training such as sit, stay and drop. Required skills include experience with dogs, especially larger breeds, fitness level that allows for long walking distances, strength to be able to control a dog while on a lead, and willingness to work unsupervised. This is a volunteer role and therefore not paid.

Assessment Task B

1. Using the information in your notes from Task A, youare required to develop a set of selection criteria for the position you will be recruiting for. The selection criteria should:

• Include the expected level of experience required for the role.
• Include the expected customer service attitude required to fit the role.
• Be clear and concise.

1. Develop the criteria into a job description that will be advertised for the required roles.

Working within your group, discuss and design the advertisements to attract the appropriate candidates for the position. Within the advertisements, you should:

• Include key information such as the job title, key skills and qualifications required, and duties and responsibilities of the role.
• Include the salary of the role.
• Include the selection criteria.

You should discuss which format(s) would be best to disseminate the completed advertisements in, and why.

Discuss and calculate the approximate advertising costs for your chosen advertising formats and calculate the salary if the full-time role were to be reduced to a part-time role consisting of three days a week.

Submit a copy of the selection criteria and advertisements as evidence of this task (All three positions)

Assessment Task C

1. Refer to Handout-Job applications.

The handout will provide the details of three applicants who have each applied for the job roles. Use these details to select the two best applicants for each role.

1. Engage in a role play with your partner(s).

• You will now engage in the selection process by interviewing the candidates that have applied for the roles.
• You should delegate a specific role to everyone within your group to include two applicants and an interview panel.

Within this role play, you should:

• Conduct interviews with the two applicants and ask relevant questions based on the selection criteria and job advert description from Tasks A and B
• Use a range of interview techniques
• Identify any checks or tests that need to be conducted for the role
• Ensure interviews are conducted in a fair and equitable manner.
• Discuss how you would adapt the interview process to accommodate an applicant who was not a fluent English speaker.

1. Once the interviews are over, you should evaluate the applicants within your interview panel.

Take the lead in the session and:

• Evaluate the interviewed candidates and their job applications against selection criteria
• Liaise your selection recommendations with the panel
• Identify any deficiencies in applications and resolve by suggesting alternative recruitment methods
• Select the final individual by making decisions on merit who has the required attitude and aptitude, and meets the selection criteria
• Draft a template letter to inform the unsuccessful candidate of the decision
• Make the final decision and draft an employment offer letter in the most appropriate format
• Identify how to best keep a record of the recruitment and selection process.

1. Submit copies of the template letter to the unsuccessful candidate and the employment offer letter as evidence of this task.

Job applications

Technical analyst - 1

Brady Kline

Summary

Thorough Technical Analyst who has a strong background in automating systems that had not been automated in the past. Adept at analysing a system and finding errors recommending modifications to accomplish goals and training maintenance staff on proper maintenance techniques. Specialises in business processes and industrial equipment.

Highlights

• Certified in several computer operating system platforms
• Excellent analytical and problem solving skills
• Exceptional ability to put technical issues into a language that can be used by management
• Very strong team player
• Dedicated to completing a project thoroughly
• Excellent corporate training and presentation skills

Work Experience

Technical Analyst

8/1/2006 - 11/1/2022

• Responsible for auditing all manufacturing systems once a quarter and submitting a completed report to management.
• Assisted in developing many of the policies the company still uses for integrating new technical systems.
• Often asked to perform training sessions for maintenance personnel on new systems.

Technical Analyst

1/1/2003 - 8/1/2006

• Part of a team that worked to create a new platform for the second generation industrial equipment the company had installed.
• Assisted in developing several of the computer applications used in office procedures.
• Assisted in monitoring all office systems and submitting a weekly error report.

Education

Bachelor's Degree - Industrial Technology (2002)

Technical Analyst - 2

Jessica Claire

Summary

An accomplished Information Technology Management professional with over several years of comprehensive experience in a multisite customer service environment. Highly knowledgeable in all information technology areas.

Skills

• Good communication
• Good understanding of technical specifications
• Programming languages
• Software proficiency
• Technical writing
• Project management
• Data analysis

Work experience

Senior Technical Analyst

2005 - 2016

• Promoted from Analyst to Senior Analyst in first 8 months.
• Supervised five associates in production support of Mail Order Pharmacy.
• Generated facility computer reports for management.
• Installed and configured several different types of software packages.
• Configured and installed Ethernet cabling.
• Researched and coordinated the design and installation of a new audio-visual conference room.
• Logged and tracked incidents and requests; reviewed incident and request tracking databases.

Technical Analyst

2002 - 2005

• Developed successful software solutions
• Implemented a support database system for the submission of user requests and reporting
• Created documentation, and a web based support site for user reference.
• Provided daily support of Windows 2000.
• Worked closely with upper management for sign off of documentation for solution delivery.

Education

Bachelor of Business Administration in Information Technology (2002)

Technical Analyst - 3

Rob Odell

Summary

An adaptable and responsible graduate seeking an entry-level position in the Technical Analytics market or Business Consultancy market. I am reliable, hard-working with strong attention to detail and eager to learn about new technologies and business issues. I am able to work well both on my own initiative and as part of a team.

Education

BSc (Hons) Computer Science (2021)

Skills

• Strong interpersonal and communication skills
• An outstanding communicator with strong interpersonal and presentation skills
• Able to work well under pressure and have strong time management skills
• Good analytical and conceptual skills, know-how in financial accounting
• Emerging skills in the areas of financial analysis, valuation and modelling
• Developing commercial and presentational skills.

Work experience

IT Assistant

2020

• Helping to install, configure and maintain the company's IT framework
• Shadowing the setup of hardware and software applications as and when required
• Providing general support for the IT department
• Handling customer and colleague queries regarding networks, systems and applications
• Various ongoing tasks such as checking and proofreading content, data entry, and database maintenance.

Barista - 1

Ella May

Education

Bachelor of Arts in International Relations

Completion due 2023

Predicted Grade: First Class

Work experience

Drinks Assistant, October 2020-October 2021

• Served customers, introducing them to our menu items.
• Handled money during transactions and processed refunds.
• Cleaned the premises on a regular basis.
• Made coffee and other hot drinks for the customers.
• Prepared food to be served to customers alongside drinks.

Skills

• Highly experienced in serving customers in a range of contexts.
• Excellent written and verbal communication skills.
• Inventory management.
• Possess Food Safety Level 3 certificate.
• Trained in First Aid.

Barista - 2

Mike Wong

Summary

Certified and passionate barista with 4+ years of experience. Eager to ensure paramount quality and service by focusing on engaging with the customers.

Work experience

Barista

2020-2022

• Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Delivered outstanding customer service to all customers by acting with a customer-first attitude.
• Anticipated customer and store needs by constantly evaluating environment and customers for cues.
• Followed operational policies and procedures (incl. cash handling, safety, and security) to ensure the safety of all partners during each shift.
• Maintained a clean and organised workspace.

2018-2020

Barista

• Prepared 20+ menu items according to prescribed recipes and special requests and presentations.
• Maintained menu item counts and communicated to management when running low.
• Answered telephones, took orders and messages according to restaurant specifications.
• Counted a cash drawer and was responsible for the security and reconciliation of the cash drawer.
• Used sales techniques to present and encourage current promotions to guests.

Education

High school diploma (2018)

Skills

• Oral communication
• Time management
• Collaboration
• Latte art
• Coffee/tea brewing
• Cash handling

Barista - 3

Megan Fallon

A polite, well-spoken and hardworking waitress with experience of working in a busy restaurant environment looking after the needs of patrons. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.

Skills

• Familiar with all cash handling & Credit card payment procedures.
• The motivation to learn new knowledge and skills.
• Good Housekeeping duties.
• Have a full knowledge of all food & beverage policies and procedures

Work experience

City restaurant

2019-2021

• Providing a warm welcome for customers.
• Receive food & drink orders & serve customer requests to the standards required.
• Serving dishes to customers at tables.
• Understanding menu content and keeping up to date with any menu changes.
• Making recommendations from the menu if requested.
• Answer guest queries in a polite and helpful manner.
• Clearing cutlery and dishes away from tables.
• Passing food orders through to the kitchen staff promptly.
• Full product knowledge of all menu items and hotel facilities and services.
• Checking on customers asking if they are enjoying their meals and service.
• Ensuring the food service area is left clean and tidy once all the guests have left.
• Relaying, preparing and setting tables for the next guests.
• Looking after guests with special needs i.e. dietary requirements, allergies,
• mobility etc

Education

BA (Hons) Fashion

Completion due 2023

Dog walker - 1

Rory Bain

Passionate and knowledgeable dog walker with over 7 years' experience caring for various dog breeds. I have a proven record of client satisfaction and am very skilled at providing companionship and walk to pets, handling multiple dogs at one time.

Experience

2014-2021

Dog walker

• Prescribed the amount of walk and play time with dogs following instructions for the exercise.
• Ensured the dogs are in their kennels or are returned to their rightful owners.
• Gave them sufficient exercise, kept them hydrated & content
• Taught dogs how to sit, fetch, return.
• Understood the needs requirements of owners and pets and trusted to have access to the personal property of owners without incident.
• Attentive to unique needs of pets to ensure the safety of the dog and those around it.

Skills

• Strong interpersonal and communication skills
• Willing to work outdoors regardless of the weather
• Deep understanding of dogs
• Organised
• Kind
• Clam
• Punctual.

Dog walker - 2

Liam Trench

Summary

I am a retired fitness instructor who is looking for a volunteer job to occupy myself throughout the day. I am very friendly and approachable and have been a dog owner for over 20 years.

Experience:

Fitness instructor

2010-2022

• Providing one to one guidance to clients to help them achieve their fitness goals.
• Selecting the correct set of exercises for a client to achieve maximum results.
• Devising fitness programmes for weight loss, muscular gain and rehabilitation etc.
• Conducting fitness and exercise classes and demonstrating equipment.
• Responsible for initial contact with new members and promoting membership sales
• Measuring and assessing blood pressure, heart recovery rate, body fat ratio.
• Welcoming new gym members and giving general inductions to them.
• Designing and advising on dietary programmes.
• Responsible for marketing the gym at charity events, press releases etc.
• Providing personal training sessions to private clients at their home or work.
• Maintaining gym equipment and ensuring it is safe to use.
• Tracking a client's progress and accurately updating their record.
• Explaining to clients the results they can expect from particular exercise regimes.

Young person personal trainer

1990-2010

• Assessed and improved individual's health/fitness
• Designed and implemented fitness regimes for clients
• Developed a strength training program for high school athletes
• Assisted in Lifegain, a community health program
• Designed and implemented a weight training program for a disabled student.

Education

Bsc (Hons) Applied sport and exercise

Dog walker - 3

Susie Kennedy

Summary

An accomplished veterinarian with over 8 years of experience. Strong clinical abilities as well as a passion for providing high-quality care for all animals. Motivated leader with excellent organisational and prioritisation abilities.

Experience:

Veterinarian

2014-2022

• Served as a full-time veterinarian and provided quality education and small animal care in a
• dual-location, 5-veterinarian practice.
• Developed trusting client relationships and provided excellent routine and
• emergency veterinary care for small animals.
• Administered anaesthesia and wound care, performed minor spay and neuter surgeries,
• provided dental care and treatments, and assured animal safety.
• Educated owners on preventative animal care and practices, promoted/recommended inhouse dog training programs and limited adoption services.
• Diagnosed and treated chronic and traumatic skin allergies and eye diseases, performed
• routine surgeries (spay and neuter) in both canine and felines patients.
• Recommended animal prescription diets, marketed specialized nutritional formulas, and
• increased practice sales and profitability.

Junior Veterinarian

2009-2014

• Provide preventive care and treatment for sick or injured animals.
• Established trust and gained the confidence and compliance of clients through effectively delivering appropriate preventive care.
• Helped the veterinary hospital team through the daily schedule and caseload to improve hospital efficiency.
• Demonstrate integrity and ethics in all actions and behaviours.
• Perform pet exams, administer vaccinations and dispense preventive prescription medications, including flea, tick and heartworm prevention.
• Examine animals to determine the cause and severity of an injury or illness.

Skills

• Compassion
• Problem solving
• Scientific aptitude
• Critical thinking
• Manual dexterity y
• High body strength

Education

BVetMed (Hons) Veterinary Medicine

Assessment Task D

Develop an induction program and an orientation document for the new employee. To do this, you should use all the relevant information as necessary from the previous questions, as well as the provided organisational specifications from your assessor. You should also research the legal aspects of EEO legislation to ensure your induction program meets all relevant aspects.

You should use the templates provided in HandoutInduction and orientation to complete this task.

Induction program template

	Details	Signed	Date completed
Conditions of employment
Introduction to work colleagues
Introduction to key contacts
Organisation focus and initiatives
Employee benefits
Employee responsibilities
Employee rights
Company goals and objectives
Company culture and vision
Key organisational policies and procedures
Industrial arrangements

Orientation document template

Orientation of (tick as appropriate)	Departmental locations and equipment	Staff amenities	Specific workplace and department	Off-site operations	Whole of business premises
Time	Monday	Tuesday	Wednesday	Thursday	Friday
9AM - 10:30AM
10:30AM - 11:45AM
11:45AM - 12:30PM
12:30PM - 1:30PM
1:30PM - 2:30PM
2:30PM - 3:30PM
3:30PM - 5:00PM