Assigned company: Warby Parker (eyeglass company)

1. Based on your research, how would you describe the "troubling situation which existed in the organization before it changed?

2. Specifically, what are the key reasons that the organization had to or decided to change?

3. Why do you think they did not make the needed changes before they did?

4. How did they go through the change process and get management systems to support the company's change of ethics?

5. What are they doing to sustain this change and make it part of their new corporate culture?

6. Do you think that their questionable and or unethical behavior is problematic within their industry?

7. What is your professional prediction: Will they stay the New Course in the future or will they revert back to their old ways of doing business?8. Answer the question: ARE THEY SORRY...OR ARE THEY SORRY THEY GOT CAUGHT?