Assignment 2: Negative Message Description Not all business communication is positive. Sometimes things do not go as planned - products break, proposals are declined, service is poor, there are billing mistakes, etc. Being able to properly formulate a negative business message to mitigate business issues is a critical skill. In this assignment you will be writing a letter that delivers bad news to customers. You will be responsible for submitting this letter to your instructor. This assignment relates to Module 3 of your course. It is to be completed individually. You are welcome to use your course textbook and resources to assist you in completing the assignment. You are also encouraged to discuss your writing with your classmates. You are, however, fully responsible for completing your own work in your own words. Plagiarism, cheating, and any other lack of academic integrity is not tolerated and will result in a grade of zero on the assignment. Completion Instructions To complete this assignment please work through the following steps: 1. Read all assignment completion instructions, formatting guidelines, and grading information prior to starting. 2. Read the scenario presented in Activity 9.7 Bad News to Customers: Putting the Brakes on Bakery Deliveries on page 233 of your course textbook. 3. Using a word-processing program (i.e., Microsoft Word, Pages), type the bad news letter to Ms. Stacey Winsor of Caf Fairwell. 4. Submit your completed document to your instructor via the "Assignment #2: Negative Message" link on your course Blackboard. Further submission instructions can be found within the assignment link. Assignment Formatting Guidelines Your word-processing document must adhere to the following formatting requirements: Times New Roman font - size 12 1" margins Proper letter formatting APA formatting (where/if necessary) Disclaimer: This assignment is subject to change. Your instructor will inform you of the exact details in class.