Assignment Overview

Your team recently turned in a report to the CIO of Acme Inc., describing the organizations opinion of the IT department. The CIO immediately assigned you the high priority task of recommending, without input from the other team members, how Acme should correct the deficiencies mentioned in the report.

Instructions

Based on the following description and survey results, make recommendations for correcting four of the deficiencies you see.

Question Results

1. IT quickly and effectively corrects issues.

Agree 60%

Disagree 35%

No Response 5%

2. IT communicates changes prior to their occurrence.

Agree 40%

Disagree 40%

No Response 20%

3. I feel IT works to avoid interrupting my services.

Agree 35%

Disagree 45%

No Response 20%

4. IT provides a reliable and effective system that enables me to be effective in my job.

Agree 35%

Disagree 45%

No Response 20%

5. The Help Desk system is user-friendly and helpful.

Agree 37%

Disagree 43%

No Response 20%

6. Services at Acme Inc. are reliable.

Agree 35%

Disagree 45%

No Response 20%

7. The Internet speed is adequate at Acme Inc.

Agree 15%

Disagree 80%

No Response 5%

8. Do you feel the uptime of each of the following services is acceptable?

Service Now (cloud) 25% agree, 75% disagree

Office365 (cloud) 20% agree, 80% disagree

Workday (cloud) 30% agree, 70% disagree

Drive Shares (onsite) 80% agree, 20% disagree

Microsoft Office (onsite) 90% agree, 10% disagree

SharePoint (cloud) 10% agree, 90% disagree

9. Do you feel that IT ethically handles its responsibilities?

99% Agree

1% Disagree

10. Do you feel that Acme Inc. ethically handles its responsibilities?

90% Agree

10% Disagree

11. Do you feel IT does a good job providing support and resources to you and your team?

10% Agree

90% Disagree

Aligned Objectives

Navigate ethical issues both personally and at the corporate level

Describe the organization of an IT department

Device and correct perception and visibility issues in an IT department

Develop procedures that protect a department when terminating staff