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Assume that a business in the process of creating a balanced scorecard noted that too many customer service employees leave our business to work for
Assume that a business in the process of creating a balanced scorecard noted that too many customer service employees leave our business to work for other employers. Which of the following measures would be most appropriate to include in a balanced scorecard in an effort to track improvement with respect to this concern?
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Absenteeism rate
Employee turnover percentage
Number of process improvement suggestions per employee
Recruiting expenditures per hired employee
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