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Assume that a business in the process of creating a balanced scorecard noted that too many customer service employees leave our business to work for

Assume that a business in the process of creating a balanced scorecard noted that too many customer service employees leave our business to work for other employers. Which of the following measures would be most appropriate to include in a balanced scorecard in an effort to track improvement with respect to this concern?

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Absenteeism rate

Employee turnover percentage

Number of process improvement suggestions per employee

Recruiting expenditures per hired employee

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