Question
Assume that you are a consultant to two young menwant to start a same day delivery service. These enterprising young men have seen the success
Assume that you are a consultant to two young menwant to start a same day" delivery service. These enterprising young men have seen the success ofovernight delivery companies, and they hope to apply some of the principles thosecompanies have followed. Their plan is to guarantee same-day delivery to anyonelocated within a 250-mile radius of their hub location. The men plan to beginwith one hub, located in Greenville, South Carolina They want to gather accurateinformation about each delivery so that they can use that information for billingpurposes and to determine when and how to expand the business. And ask youto prepare a form that will help route drivers report what they do each day. Theform should enable drivers to report the time they left the terminal, each Stopduring the day, the number of parcels delivered and/or picked up at each stop,and the time they returned to the terminal. In addition. the form should containspace to record identifying information such as route number, drivees name,vehicle number, and total miles driven. Remember. the form must be easy tohandle and complete so that drivers will provide all information each day.
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