1. Assume that you are the assistant to the manager for operations at the FAA. Use the techniques of work shift scheduling to analyze the total workforce requirements and days-off schedule. For the primary analysis, assume that. Assume that you are the assistant to the manager for operations at the FAA. Use the techniques of work shift scheduling to develop an analysis of the total workforce requirements and days-off schedule.

a. Operator requirements will be based on a shift profile of demand (i.e., 8 hours).

b. There will be exactly three separate shifts each day, with no overlapping of shifts

c. The distribution of hourly demand in Figure 11.14 is constant for each day of the week, but the levels of hourly demand vary during the week as shown in Figure 11.15

minimum of excess ATC "capacity." demand (i.e., 8 hours). FIGURE 11.14 Average Hourly Demand 65 for Operations 60 63 55 55 Total number of operations 14 41 40 41 42 38 34 35 25 20 24 T 12 17 15 5 4 0000 0100 120 0300 0400 OSE OSE 0700 0800 100 1100 1200 1300 1400 1500 160 700 1800 1900 2000 2100 2200 236 2400 Hour of day328 Part Three Managing Service Operations FIGURE 11.15 +20 Daily Demand Variation from Average Percentage variation from average +12% +10 daily operations +49 +49 0 Sun. Mon. Tues. Wed. Thurs. Fri. Sat. -10 -86 -20 20%