. Assume that you are the Customer Services Manager in both of these scenarios. What you would do in each situation. Make a list of your ideas

Part of your role is to manage the six-strong telephone complaints team. You've noticed that one complaints team member,Joe,is leaving early most afternoons Joe is normally one of your best workers. Last month you called him into your office and told him you saw him leaving early and reminded him that finishing time was 5pm prompt. He said he'd not do it again. He kept good time for about a week,but then you noticed his desk was empty at 4:30 one night

The following day when you mentioned it,he said he left early with a headache Last night you saw him]driving out of the car park at 4:45. You call him into your office ...