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Assume that you are working for a telecommunications company. Your company tracks churn ( customer turnover. ) You estimate your monthly churn rate to be

Assume that you are working for a telecommunications company. Your company tracks churn

(

customer turnover.

)

You estimate your monthly churn rate to be

1.8 % .

What is your annual retention rate? Record your answer as a whole number, rounded to one decimal place.

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