Assume that you will be conducting a meeting to resolve the issues in the scenario below. Imagine you are the regional manager. You will need to prepare a coaching session

You will need to fill in the table below, In the session how would you ensure you would:

• Introduce the session positively by establishing why the coaching is occurring and ask the store manager for input.
• Build the store manager’s awareness of their emotional intelligence weaknesses and strengths.
• Build the store manager’s awareness on how emotional self-awareness and empathy can help identify personal obstacles to success with their goals, peer relationships and help the whole team and organisation to succeed.
• Establish and discuss how the store manager could have better handled the situation. 
• Establish 3 actions for the store manager to help them improve their emotional intelligence and deal with stressful situations
• Use the following template to help you prepare for the meeting.  Fill in each section and answer the questions

Emotional Intelligence Coaching
Introduction	Summarise the reasons for the coaching session: How would you ask the store manager for input, to describe own perspective? Talk about how their behaviour effects other staff:
EI Strengths and Weaknesses	What questions would you ask to establish the store manager’s understanding of emotional intelligence strengths and weaknesses
EI Benefits	What questions would you ask to establish understanding of the benefits of emotional intelligence to team performance and relationships:
Options to handling similar situations	What questions would you ask to help generate options or opportunities to better handle similar situations in future:
Proposed Actions to agree on	List 3 actions you could agree to with the store manager and yourself to help them improve their emotional intelligence and deal with the job’s stresses and triggers.