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Assume the 'Persona' of David Jansen, COO of CCS. Treat these two cases as a single case and be prepared to present your 'Plan of

Assume the 'Persona' of David Jansen, COO of CCS. Treat these two cases as a single case and be prepared to present your 'Plan of Action' for dealing with the immediate and longer-range issues in Global Operations Management at CCS. Explain and justify your reasoning and offer 'Supporting Evidence' APPROPRIATE FOR PRESENTATION to the Board of Directors and CEO of CCS.

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