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Assume there are two companies in the region, A and B. You currently work for Company B. Both companies service the entire market and have

Assume there are two companies in the region, A and B. You currently work for Company B. Both companies service the entire market and have a combined market share of 100%. At the start of the period, A and B split the market evenly with 50% share each. However, A has adopted a new customer retention tool and has projected the following switching matrix.

TO

FROM A B
A 0.8 0.2
B 0.3 0.7

1- What is the projected Market Share for Company A next period?

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