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Assume you are doing a research report on the effects of first-call resolution on business profits. As a result of your Internet research, list three

Assume you are doing a research report on the effects of first-call resolution on business profits. As a result of your Internet research, list three current items you would use in your report. Include the three URL's where you found the information. Briefly summarize the information, including why you selected this specific URL.

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