Assume you are Mark Allen, the Clinical Information Systems Manager at Intermountain Healthcare. You are working with a team of physicians, nurses, administrators, and other healthcare providers to improve the quality of healthcare at Intermountain Healthcare. You decide to implement a skill development program on written communication skills.

Which of the following are skills you might consider developing in a workshop if you are focusing exclusively on improving written communication skills $($as opposed to other forms of communication$)?$ Check all that apply.

Get to the point and use common language rather than using jargon or difficult verbiage.

Edit and revise to correct grammar and spelling errors.

Follow up on unusual or inconsistent communication, such as changes in tone, vocabulary, and body language

Back up assertions by supporting points with statistics, examples, citation of authorities, and anecdotes.