Question
Assume you are the Quality Head of a mid-sized IT Services organization. Considering the increasing trend of services work that the organization is doing, you
Assume you are the Quality Head of a mid-sized IT Services organization. Considering the increasing trend of services work that the organization is doing, you are presenting a proposal to the Top Management for implementation and assessment of CMMI for Services (CMMI-SVC). Top Management is asking why we should go for CMMI-SVC when we have already implemented ISO 20000:2018 Service Management System in the organization. Briefly describe the top five significant reasons that you would put forth to convince the Top Management to go for CMMI-SVC. [5 marks]
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