Assume you have been appointed the head of management accounting department. The job entails development of structures and systems that would provide real time solutions and information to the top management. The management board has requested you to develop a balance score card with all the relevant performance indicators.

Required:

a) Choosing a firm of your choice briefly identify the major perspectives of measuring business strategy (Give relevant performance measures for each perspective). [20 marks]

b) What are the challenges a firm may face in developing a balance score card (BSC). [4 marks]

c) Briefly explain the common decision-making processes? (Pick a firm of your choice.) [6 marks]