Assume you have been hired as a consultant for Hilton Inn Garden Hotel Zambia:

Part A--Firm strategy and financial analysis:

1. Mission statement
2. Business model:
   1. Strategy description: what is the customer value proposition?
   2. Differentiation of products or services
   3. Operations
3. Financial statement analysis:
   1. Focus on profitability, efficiency, ROI, and financial leverage. Three to five key ratios may be sufficient for your presentation. You may use all available sources for ratios and are not required to calculate the ratios. It is recommended that the annual reports for at least two years or more be reviewed. This will provide a basis for you to understand the firm's strategy in a prior year so that the outcome of the strategy can be evaluated.

Part B--Firm strategy implementation and balanced scorecard:

1. Competitive and business factors:
   1. Describe the industry and trends and major competitors (including global business issues)
   2. Critical success factors (CSF): What the firm must do to implement strategy, such as product quality, customer service, technology, and increasing market share.
   3. What are the firm's strengths and weaknesses?
   4. What are the competitive threats?
   5. What are the opportunities for competitive advantage?
   6. What are the major ethical and social responsibility issues?
   7. What are the major business risks?
2. Customer analysis (including global business issues):
   1. What is the customer value proposition (related to CSF)?
   2. Who are the customers?
   3. What are the firm's important market strategies and segments?
   4. What is the size of the market and your firm's approximate market share?
   5. Describe recent new product/service introductions and the firm's new product/service plans.
3. Key Value drivers (related to CSF):
   1. What are they? You should answer the question what drives value for the firm? Your answer might be a list of factors such as the firm's ability to introduce innovative new products, quality products, superior service, etc. These will be related to the CSF. The firm's balanced scorecard would have to lead and lagging measures relating to the value drivers. There would be linkages between the value drivers and financial measures evident on the strategy map.
   2. Explain how they affect sales growth and profits.
4. Balanced scorecard and strategy map (firm strategy level).
   1. What is a balanced scorecard based on the information you have researched and analyzed for the Hilton Inn organization?