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Assuming that the Smiths group offers a telesales facility as part of a Christmas promotion whereby customers can phone toll-free and order items from a
Assuming that the Smiths group offers a telesales facility as part of a Christmas promotion whereby customers can phone toll-free and order items from a pre-printed catalogue.
YOU ARE REQUIRED TO:
i. Identify the internal control objectives for the telesales department.
ii. Describe the possible control techniques to achieve the objectives listed in Part B
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