Assuming yourself as TQM analyst, suggest which among the following is not a target of Total Quality Management? O a. Product improvements O b. Customer satisfaction O c. Reduction of cost c O d. Reducing manpower Which of the following must not to be a characteristic of a quality system? O a. Products or services actually do satisfy customer expectations O b. It must be ineffective O c. Emphasis on problem prevention O d. It must be well-understood