At a call center , the response person , is shown below for 30 samples 8.. 8. time (in seconds )to route a call to an appropriate technical taken consecutively ? '2 Is the distribution of respo nse times normal '? Use a = 0.05 to make your decision .Specify null and alternative hypothesis (3) Is the sequence of response times (listed column wise } random '2' Use (1 =0.05 .Is there any evidence of clustering , mixture , trend , or oscillation ? (3) Create a box plot and comment on Whether the distribution is symmetric .What is the inter quartile range ? What is this a measure of? (4) 49 60 46 58 59 57 50 53 55 62 60 54 52 63 49 64 48 55 47 66 50 66 47 56 58 58 54 68 53 54 Be specic and to the point in your response to the discussion questions (3 points each): a. What characteristics would you consider in selecting a vendor for a nancial institution that is considering outsourcing its information technology related services '2' b. Discuss the concept of Six Sigma quality as a metric .What are other ways to interpret "Six -Sigma quality "'2 c. In analyzing survey data from questionnaires , discuss how importance and satisfaction measures may be used for decision making . d. What is Quality Function Deployment ? How is it used systematically by an organization e. What is Failure Mode and Effects Criticality Analysis ? How is it used by an organization f. What is a Type Ierror and a Type 11 error in hypothesis testing '? Explain clearly . g. Why is inspection not a means for quality improvement in the long run ? h. Select a process of your choice .List some performances needs and excitement needs . p'. A supply chain manager demands reduced by 2 hours starting the following week . Why will this not necessarily work ? that loading time of shipment , on average , must be