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At a large insurance company, the mallroom each day received insurance applications from prospective customers. Mallroom employees scanned the applications into electronic documents before the
At a large insurance company, the mallroom each day received insurance applications from prospective customers. Mallroom employees scanned the applications into electronic documents before the applications were processed. Once the applications are scanned they can be accessed online by authorized employees. Insurance agents at Centerstone Health earn commissions based upon successful applications. The sales agent's name is listed on the application. However, roughly 15% of the applications are from customers who did not work with a sales agent. Two friends-Mark, an employee in record keeping and John, a sales agent-thought up a way to perpetrate a fraud, Mark identified scanned applications that did not list a sales agent. After business hours, he entered the mailroom and found the hardcopy applications that did not show a sales agent. He wrote in John's name as the sales agent and then rescanned the application for processing. John received the commission which the friends then split. What internal controls could have been lacking at the Insurance company? The mail room was not locked after office hours All of the above internal control weaknesses contributed The system did not keep a record to indicate the document has been scanned twice All authorized employees had the same username and password D Question 35 1 pts
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