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At a Ritz-Carlton in Toronto, guests complained about some children playing floor hockey in the hallway. Instead of simply stopping the children from playing in
At a Ritz-Carlton in Toronto, guests complained about some children playing floor hockey in the hallway. Instead of simply stopping the children from playing in the hallway, employees set up a floor hockey rink in an empty ballroom and joined in the game. This is an example of employees creating: a customer service gap a moment of magic or customer delight standardized customer service none of the other options are correct
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