At an electrical company, the management at a large info just before Easter says that the company has now introduced a quality management system and that work on improvements has begun. Systematic improvements, then. During the autumn, they announce, the surface assembly has already run a pilot project with improvement work. You have worked in parallel with the studies on surface mounting from time to time during the autumn and can actually not recall that you have been involved in or seen any improvement work. There has been an improvement board for a few weeks, it sat there one day and there are more in other parts of the factory you have seen and they all look the same. Neither you nor your co-workers at the surface assembly have received any review regarding the board or anything that has to do with it. However, your colleague points out that a few lines have actually been written on the board. That about the picking's placement error on the C3032 cards, where component 2530 was offset. Now you remember, and you also remember that in some places it said Informer operator as an improvement measure. You reacted directly to Informa operator and think about the system view compared to the individual view that you went through during the training. At the department meeting last week, the head of surface assembly announced that auditors would arrive that week to assess whether the company will receive an ISO certificate. The production manager talked about what you can and cannot say if the auditor asks you questions. Namely, we will not disclose more information than necessary, concluded the manager.

a) What is the name of the type of audit carried out at the company last week?

b) Explain the purposes of the type of audit carried out last week.

c) What formal requirements are placed on the auditors who conducted the audit last week?

d) Who / what is conducting a first-party audit?

e) Explain the purposes of a first-party audit.