At an electrical company, the management at a large info just before Easter says that the company has now introduced a quality management system and that work on improvements has begun. Systematic improvements, then. During the autumn, they announce, the surface assembly has already run a pilot project with improvement work. You have worked in parallel with the studies on surface mounting from time to time during the autumn and can actually not recall that you have been involved in or seen any improvement work. There has been an improvement board for a few weeks, it sat there one day and there are more in other parts of the factory you have seen and they all look the same. Neither you nor your co-workers at the surface assembly have received any review regarding the board or anything that has to do with it. However, your colleague points out that a few lines have actually been written on the board. That about the picking's placement error on the C3032 cards, where component 2530 was offset. Now you remember, and you also remember that in some places it said Informer operator as an improvement measure. You reacted directly to Informa operator and think about the system view compared to the individual view that you went through during the training. At the department meeting last week, the head of surface assembly announced that auditors would arrive that week to assess whether the company will receive an ISO certificate. The production manager talked about what you can and cannot say if the auditor asks you questions. Namely, we will not disclose more information than necessary, concluded the manager. You can not really let go of that with the Production Manager talking about what you got and did not get to say to the auditor at the audit. In connection with this, you also noticed that some employees seemed to be nervous and thought that the audit was unpleasant. Some others, however, thought the audit was interesting. So it seems that there are different attitudes to that with auditing, some see it positively and others see it negatively.

a) Explain what may be behind the fact that some have a negative view of auditing. Also include consequences for the improvement work with that view.

b) Explain what may be behind the fact that some have a positive view of auditing. Also include consequences for the improvement work with that view.