At Deutschland Electronics, there is a centralized office used for receiving or transmitting a large volume of
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At Deutschland Electronics, there is a centralized office used for receiving or
transmitting a large volume of enquiries by telephone. Currently, the two product
lines are charged for call center support costs based on sales revenue allocation
base
Last year's summary of call center operations revealed the following:
Assume Deutschland decides to use the numbers of calls for information and for
warranties to assign last year's support costs of $ Compute the amount of
call center support costs that would be allocated to Specialty Products.
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