At first, managers at Motorola were unsure how they should respond. They abandoned some business areas and even considered merging the firm's semiconductor operations with those of Toshiba. Finally, however, after considerable soul searching, they decided to fight back and regain the firm's lost market position. This fight involved a two-part strategy: First learn from the Japanese and then compete with them.

To carry out these strategies, executives set a number of broad-based goals that essentially committed the firm to lowering costs, improving quality, and regaining lost market share. Managers were sent on missions worldwide, but especially to Japan, to learn how to compete better. Some managers studied Motorola's own Japanese operation to learn more fully how it functioned; others focused on learning about other successful Japanese firms. At the same time, the firm dramatically boosted its budgets for R&D and employee training worldwide.

One manager who visited Japan learned an especially important lesson. While touring a Hitachi plant north of Tokyo, he noticed a flag flying in front of the factory emblazoned with the characters P200. When he asked what it meant, he was told by the plant manager that the factory had hoped to increase its productivity by 200% that year. The manager went on to note somewhat dejectedly that it looked as if only a 160% increase would be achieved. Because Motorola had just adopted a goal of increasing its own productivity by 20%, the firm's managers soberly realized that they had to forget altogether their old ways of doing business and reinvent the firm from top to bottom.

Old plants were shuttered as new ones were built. Workers received new training in a wide range of quality-enhancement techniques. The firm placed its new commitment to quality at the forefront of everything it did. It even went so far as to announce publicly what seemed at the time to be an impossible goal to achieve, Six Sigma quality, a perfection rate of 99.9997%. When Motorola achieved this level of quality, it received the prestigious Malcolm Baldrige National Quality Award.

Even more amazing have been Motorola's successes abroad, especially in Japan. The firm has 20 offices and more than 3,000 employees there. It is currently number three in market share there in both pagers and cellular telephones. Worldwide, Motorola controls much of the total market for these products, has regained its number-two position in semiconductor sales, and is furiously launching so many new products that its rivals seem baffled.

Today, Motorola generates over 56% of its revenues abroad. Major new initiatives are underway in Asia, Latin America, and Eastern Europe. The firm has also made headway in Western Europe against entrenched rivals Philips and Thomson. But not content to rest on its laurels, Motorola has set new-and staggering-goals for itself. It wants to take quality to the point where defects will be counted in relation to billions rather than millions. It wants to cut its cycle times (the time required to produce a new product, the time to fill an order, and/or the time necessary to change a production system from one product to another) tenfold every five years. It also wants over 75% of its revenues to come from foreign markets by 2002.

QUESTIONS

1. When the Japanese manufacturers began to flood the US market with low-priced, high-quality telephones and pagers, Motorola was pushed into the background. What was Motorola's immediate reaction. Eventually when does Motorola decided to fight back to regain their lost grounds, what was Motorola's strategies?

(10 marks)

1. Name and briefly outline two (2) new strategic approaches adopted by Motorola in order to be able to compete effectively against the treats they were facing from the Japanese manufacturers.