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At MGT, Inc., Sam, as a manager, is of course required to engage in the management function of controlling. He has been diligent about outlining

At MGT, Inc., Sam, as a manager, is of course required to engage in the management function of controlling. He has been diligent about outlining SMART goals and standards for his employees, following written reports on progress, making suggestions for adjusting poor employee performance, and congratulating employees on a job well done. The step in the control system process that Sam has failed to complete is that of

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