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At the beginning of the year, Kowalski Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help

At the beginning of the year, Kowalski Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years:

Preceding Year Current Year
Sales $3,000,000 $3,000,000
Quality training 3,000 4,500
Material inspections 7,500 12,000
Scrap 60,000 45,000
Rework 120,000 75,000
Product inspection 15,000 30,000
Product warranty 105,000 82,500

For the current year, external failure costs are what percentage of sales?

a.2.75%

b.2.50%

c.1.50%

d.4.25%

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