At the coffee shop where Darla is the assistant manager, a customer is complaining abou quality of the pastry he bought to go with his coffee drink. Darla knows that the usual qu is good, so she feels that she can cut him off mid$-$sentence and defend the quality of all $t$ products her store sells, suggesting that the customer has no idea what he is talking abou Darla is putting empathetic listening to good use.

True

False