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At the end of the case study, Caesars SVP / GM Brad Hirsch is faced with a choice between two process improvement approaches, expert driven
At the end of the case study, Caesars SVPGM Brad Hirsch is faced with a choice between two process improvement approaches, expert driven or employee centered.
What would be the advantages and disadvantages of an
Expert driven approach to process improvement at the Metropolis facility, in contrast to the employee centered approach used at Tunica?
Which approach would you recommend for the Metropolis facility, and why?
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