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At the jewelry counter in Macy's Department Store in New York, customers arrive at an average rate of 8 per hour during the day. One

At the jewelry counter in Macy's Department Store in New York, customers arrive at an average rate of 8 per hour during the day. One salesclerk is assigned to the department and can handle a customer in an average of 5 minutes each. Arrivals and service appear to be exponentially distributed

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