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At the Ritz - Carlton hotel, employees can spend up to $ 2 , 0 0 0 per guest, per incident to satisfy customers. But

At the Ritz-Carlton hotel, employees can spend up to $2,000 per guest, per incident to satisfy customers. But managers at the Ritz-Carlton monitor how much is actually spent, and they know that employees can often satisfy customers for much less than $2,000.
A marketing manager at Evian decides to work with BETC, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.
Taco Bell CEO, Mark King, considers what the technical and logistical needs would be in order to offer delivery to customers.
Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the companys slogan One for One.

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