At the time of the COVID-19 pandemic, Amazon divided people into three (3) broad groups: employees, customers, and the community. For the employees, Amazon is granting a special one-time Thank You bonus of over $500 million. Amazon expects to invest approximately $4 billion on COVID-related initiatives getting products to customers and keeping employees safe.

Amazon has made over 150 process updates, from enhanced cleaning and social distancing measures to new efforts like disinfectant spraying. Any employee diagnosed with COVID-19 will receive up to two (2) weeks of paid time off, in addition to their other paid and unpaid time off options. Large COVID-19 testing facilities have been built. Extra time off with full pay for those diagnosed with COVID-19 has been offered.

Amazon also established a 525 million relief fund for emplovees facing financial hardship or quarantine.

For the customers, Amazon provided free masks with enhanced cleaning to customers at all open Amazon physical retail stores and Whole Foods Market locations nationwide. Dedicated shopping hours have been framed to service customers who are 60 plus, those with disabilities, and fall under the high-risk category.

Amazon has enabled front-porch delivery, where the delivery team will leave the item at your front door, and customers will not be required to sign for it. Amazon ensured that all delivery vehicles and equipment were disinfected daily, and delivery devices and mobile phones were disinfected after each delivery appointment.

Amazon launched a 520 million AS Diagnostic Initiative for the global communities to accelerate COVID-19 research. In Europe, the company committed 21 million (almost USD 23 million) to support those most affected by the COVID-19 pandemic. Jeff Bezos, the founder of Amazon, has donated $100 million to Feeding America.

The company hired 175,000 additional full- and part-time employees and is working with foodbanks in 25 cities across the country to deliver 6 million meals to underserved and vulnerable populations. Moreover the company donated $5 million in Amazon devices glabally to those in need, donating 8,200 laptops to Seattle Public Schools students who do not have access to a device at home.

Answer the following questions: (2 items x 10 points)

1. What are the sustainable business practices of Amazon based on the given case?

2. What pillars of sustainability are being addressed by Amazon's business practices based on the given case?