ating poorly written user instructions causes more than anxiety for the user. It can cost a compa ousiness. Consider the following case: As one of the first to enter the field of office automation, Sagatec Software, Inc. had built a reputation for designing high-quality and user-friendly database and accounting programs for business and industry. When they decided to enter the word-processing market, their engineers designed an effective, versatile, and powerful program that Sagatec felt sure would outperform any competitor. To be sure that their new word-processing program was accurately documented, Sagatec asked the senior program designer to supervise writing the instruction manual. The result was a thorough, accurate and precise description of every detail of the program's operation. When Sagatec began marketing its new word processor, cries for help flooded in from office workers who were so confused by the massive manual that they couldn't even find out how to get started. Then several business journals reviewed the program and judged it "too complicated" and "difficult to learn." After an impressive start, sales of the new word processing program plummeted. Sagatec eventually put out a new, clearly written training guide that led new users step by step through introductory exercises and told them how to find commands quickly. But the rewrite cost Sagatec $350,000, a year's lead in the market, and its reputation for producing easy-to-use business software (Last, 2019). This case illustrates real financial consequences for poor documentation, specifically in a user mant Use Google or another search engine to search for articles that describe negative consequences for poor business communication using the following search terms: lawsuit comma lawsuit contract grammar Mars math error Write 200-300 words summarizing the article you have found, and describe the negative conseque associated with poor documentation or poor communication. Remember to use in-text citations an include a References section. You may cite more than one article if you wish